Do I need to pay the sales tax?

No, there is no sales tax on our site.

What are the accepted payment methods?

We work with COD (cash on delivery)

Do you accept international orders?

We can ship your order almost anywhere in the world.

Can I pay over the phone?

Sorry, currently we don’t accept any payment over phone

What can I do, if I cannot place an order successfully online?

If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don’t work, you can contact us.

Are all your items in stock?

Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.

What should I do if my order never arrived?

Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don’t receive it in 2 weeks; please contact customer service for assistance.

How do I return a product purchased at this site?

We design our products to bring quality and performance to our customers’ active life. We feel the same way about customer service. If you need to return or exchange an item, please contact us directly by email for assistance.
Reserving the Right:
This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.

How long will it take to process the exchange or refund?

Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.